Thank you for supporting Adlai Dyson | Fused Frame Photography. Because of the unique nature of the products sold on this store, please read my refund and return terms before making a purchase.
1. Digital Photo Files (Instant Downloads)
All sales of digital downloads are final.
Once you are provided with access to download a digital image, it cannot be "returned" or guaranteed to be unused. For this reason, I cannot offer refunds, cancellations, or exchanges on any digital purchases.
If you experience any technical issues downloading your files, please contact me immediately at hello@fusedframe.co.uk and I will happily assist you.
2. Fine Art Photo Prints (Physical Goods)
No "change of mind" returns are accepted.
All physical prints are custom-made to order and fulfilled via a professional print-on-demand partner. Because these items are printed specifically for you, they are exempt from standard return rights under UK law.
Damaged, Defective, or Incorrect Items: Your satisfaction is incredibly important to me. If your print arrives damaged in transit, has a manufacturing defect, or is not what you ordered, I will gladly arrange a free replacement or a refund.
How to Report an Issue:
If your physical print has arrived damaged or defective, please contact me within 14 days of delivery:
Email me at hello@fusedframe.co.uk with your order number.
Attach a clear photograph showing the defect or the damage to the print/packaging.
Once verified, I will coordinate with my printing partner to get a replacement sent to you as quickly as possible.
